Vienna · AI implementation

AI Implementation Vienna

From pilot to production for Vienna and Austrian mid-market teams: we wire AI into the systems where work already happens, then hand the result back in-house.

Vienna has no shortage of AI interest. The harder part is turning interest into a system that actually runs. Teams in the city are already using models, chat tools, and search assistants. What usually breaks is the gap between experimentation and the operational layer: the CRM, the ERP, the accounting core, the inbox, the shared drive, and the handoff between people.

AI implementation in Vienna

For mid-market companies, Mittelstand firms, and startups, implementation should be judged by one question: does the workflow now do real work, or is it still a slide deck? We build for the first answer. That usually means one process that takes real work off the team's plate, intake, drafting, routing, classification, research, or a system-to-system handoff, then a path to the next process once the first one is stable.

Because Specialty Tokens is based in Vienna and only works from here, the work stays close to the people who will own it. Sessions can happen in person, in German or English, without the logistics tax that often slows down distributed delivery. That matters in Austria, where teams expect practical delivery, not abstraction.

What gets connected first

The most useful implementation work usually starts in the systems that already carry the business state. For some teams that is ERP or CRM; for others it is a document-heavy internal workflow. We connect approved AI tools to those systems and introduce the smallest amount of structure required to keep the output reviewable and safe.

That is why this page sits next to ERP AI integration, CRM AI integration, and AI transformation consulting. Implementation is not a generic AI concept. It is the work of attaching a model to the place where work actually happens.

Why Vienna teams choose this path

Vienna companies often balance careful operations with limited internal AI bandwidth. The goal is not to build a research project. It is to get the first useful system into production, make it understandable to the team, and keep the know-how in-house when we leave.

That is the same operating logic that underpins enterprise AI implementation in Vienna, but this page is narrower: it is for the teams that are ready to move now, without waiting for a perfect platform program. If the process is repeatable and the business value is clear, we can usually make it work.

The result should be straightforward: fewer copy-paste steps, fewer disconnected tools, better routing, and less manual glue between systems. When the first workflow is real, the second one becomes much easier to justify.

What you get.

  • From strategy deck to working system

    We turn promising pilots into production workflows with clear owners, guardrails, and a path to handover.

  • Built around real business systems

    We connect AI to ERP, CRM, and the tools your teams already use instead of asking people to work in a new layer.

  • Vienna delivery, German or English

    Our only office is in Vienna, so implementation sessions can happen in person on short notice and stay close to the people who will run the system.

  • Production-minded, not demo-minded

    We build agents, workflow automation, and integrations that can survive real usage, real review, and real operating constraints.

    Enterprise AI implementation in Vienna
  • The first process that does real work

    We start where value is visible, intake, routing, drafting, research, or repetitive system work, then expand from there.

Leadership

We get serious companies through the shift. Here's who leads it.

We run Specialty Tokens as one practice: engineers, consultants, and operators across strategy, integration, agents, and rollout. Our directors set the standard and stay close to the work: the people who scope an engagement are the people in the code, and accountability never leaves the room.

Nik Redl and Thomas Schlossmacher, directors of Specialty Tokens

Nik Redl

Director

Engineer, operator and AI advisor.

Nik is a Director of Specialty Tokens.

Prior to Specialty Tokens, Nik was Chief of Staff at Soona. Before that, he was CEO and founder of Mokker, which he grew to over one million users before its acquisition by Soona. He advises and consults companies across the AI space.

He is an engineer, operator and AI advisor. Nik studied Industrial Engineering and Mechanical Engineering at the Technische Universität Wien, speaks German and English, and is a keen golfer.

LinkedIn

Thomas Schlossmacher

Director

Builder, operator and educator.

Thomas is a Director of Specialty Tokens.

Prior to Specialty Tokens, Thomas was CEO of Agentbase, a San Francisco–based managed agent platform, and CPO of New Software, a venture-backed revenue operations platform for ERP systems. Earlier, he worked at Corecam Family Office.

He is a builder, operator and educator who teaches online to more than 75,000 subscribers. Thomas studied Mandarin Chinese at the University of Ottawa, speaks German and English, and is a former track and field athlete.

LinkedIn

The practice behind them

  • Strategy & advisory

    Audits, roadmaps, and board-level briefings that turn AI ambition into a shippable plan.

  • Integration engineering

    Custom connectors and the MCP layer that wire AI into ERPs, CRMs, and legacy systems.

  • Agents & automation

    The agents and skills that run your workflows end-to-end on top of the integration layer.

  • Enablement & rollout

    Training, change management, and the production runs that make adoption stick.

FAQ

Common questions.

What does AI implementation mean in practice?

It means a real workflow ships into production: we connect approved AI tools to the systems of record, add human review where needed, and make the result usable by the team that owns the process.

Is this only for large enterprises?

No. This page is aimed at Vienna and Austrian mid-market teams, Mittelstand companies, and startups that are ready to move from pilot to production without hiring a full internal AI platform team first.

Which systems do you usually connect first?

The first win is usually in the systems where the business state already lives, ERP, CRM, finance, email, or shared knowledge, because that is where AI can remove manual work fastest.

Do you work in German as well as English?

Yes. Vienna is our home base and our only office, so implementation sessions can run in German or English depending on the team and the stakeholders involved.

How is this different from enterprise implementation?

The approach is the same, but the scope is tighter: for mid-market, Mittelstand, and startups we focus on the first production process, faster handover, and the minimum structure needed to keep the capability in-house.

Move the first AI process into production

Book a Vienna scoping call and we will tell you which workflow should ship first, what it needs to connect to, and what can stay out of scope.

Contact us